Can you provide samples?
Yes, samples can be provided. Please note that courier fees are generally covered by the customer's side.
What is the standard lead time?
Samples typically take 2-4 days. Mass production usually requires 25-30 working days depending on the order quantity.
What is your warranty policy?
We offer a 1-5 year warranty based on different product ranges. We will replace products or accessories if damage is due to quality issues rather than man-made causes.
Is logo customization available?
Yes, it is possible to print your logo on the products. Please contact us for specific requirements.
How do you handle faulty products?
Our products undergo strict quality control (defective rate < 0.3%). We offer 0.3-0.5% extra parts and provide replacements for any defects found during the guarantee period.
What are the shipping methods?
Sample orders are usually shipped via DHL, UPS, FedEx, or TNT (3-5 days). Large quantity orders are typically shipped by sea.