Frequently Asked Questions
What is the difference between you and other suppliers?
We have a R&D team with more than 30 years of experience. We understand customer needs and market trends, utilizing professional production and testing equipment. Quality is managed under strict control standards with a strong QC department.
What certifications does the product have?
The manufacturing process follows ISO9001, ISO14001, and OHSAS18001 standards. The products have also successfully passed CE and FCC certifications.
How long is the lead time for orders?
For normal products, the lead time is typically 1 month. For customized products, the lead time is approximately 2 months.
What are the supported payment terms?
We support various payment methods including T/T payment, Western Union, and Ali payment. Please contact our support for specific details.
How long is the warranty period?
The product comes with a two-year warranty starting from the date the shipment leaves our port.
Is the system compatible with IP networks?
Yes, the system features a 10/100m adaptive TCP/IP interface and uses standard RJ45 connections for reliable network integration.
SMTR SmartLiving
