Q1: What are the main advantages of your products?
We have a dedicated R&D team with over 30 years of experience. We understand customer needs and market trends deeply. All products are manufactured using professional equipment with strict QC and R&D standards, ensuring high-quality control and reliability backed by experience with global Fortune 500 standards.
Q2: What quality certifications do the products carry?
Our manufacturing processes have passed ISO9001 quality system certification, ISO14001 environment system certification, and OHSAS18001 occupational health management. The products themselves are fully CE and FCC certified.
Q3: What is the typical lead time for orders?
For normal standard products, the lead time is approximately 1 month. For customized or OEM products, the lead time is approximately 2 months.
Q4: What payment methods are accepted for the Intercom system?
We support multiple payment methods including T/T (Telegraphic Transfer), Western Union, and Ali payment platforms.
Q5: How long is the product warranty period?
We provide a comprehensive warranty of two years starting from the date the products are dispatched from our port.
Q6: Is technical support available for installation?
Yes, the system supports standard TCP/IP protocols and WiFi connectivity, and we provide detailed technical documentation to assist with wall-mounted installations.
SMTR SmartLiving
