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Frequently Asked Questions
How to confirm if the product is a genuine English version?
You can download official software from the manufacturer's website. Only genuine products are compatible with the official software, and we guarantee all our products are authentic.
Do you provide OEM services?
Yes, we are a professional OEM/ODM provider and can meet various customized service requirements.
What is the Minimum Order Quantity (MOQ)?
Sample orders are welcomed, though pricing becomes significantly more competitive for larger bulk quantities.
When will my order be shipped?
Typically, once payment confirmation is received, we ship orders within 1-2 business days.
How is the after-sales service?
We offer comprehensive technical training, 24/7 online technical support, and a product return policy for repair services.
What is the warranty period?
This product comes with a comprehensive three-year warranty.
SMTR SmartLiving
